Technical Sales Support
PT. Dutabudi Tulusrejo hiring an Technical Sales Support
Tanggung Jawab Pekerjaan :
- Managing technical team capabilities report and plan
- Preparing technical support team performance reports
- Assisting the Sales team both in presales and post-sales
- Understanding customer's requirements and needs and able to provide the right solutions
- Training, mentoring, evaluating, and motivating the team
- Assign and monitor the workload, set the goals and standards, and provide feedback and guidance
- Communicate the customer needs and expectations, report the performance and issues, and coordinate the resources and solutions
- Handle complex or escalated customer complaints, troubleshoot technical problems, implement policies and procedures, and ensure compliance with quality and security standards
Keahlian :
- Have strong leadership, communication, problem-solving, and customer service skills.
- Professional certification will be preferred
- Good oral and written communication skills
- Fluent in English is preferable
- Strong technical knowledge
- Strong analytical skills
- Ability to prioritize and manage tasks
- Excellent time management and problem-solving skills
Kualifikasi :
- Bachelor's degree in Chemical Engineering or any related fields
- 3 year of working as a Technical Support in plastic industry or relevant position
- Willing to travel for business trip
- Work placement : Krian, Sidoarjo