Customer Service Supervisor

PT Digital Solid Technology has developing new brand called ISKU. ISKU is a new brand, specializes in home appliances, Gadget Accessories, and electronics by distance selling with shipping across Indonesia and Globally. Our online store was developed through ground-breaking e-commerce solutions. ISKU strives to create an experience that makes purchases as convenient, easy, and efficient as possible.

- Lead and manage a team of customer service representatives.
- Ensure high levels of customer satisfaction through excellent service.
- Resolve customer complaints and issues efficiently and effectively.
- Train and develop the customer service team.
- Monitor team performance and identify areas for improvement.
- Implement new processes and procedures to enhance customer service.
- Analyze customer data and trends to identify opportunities for improvement.
- Collaborate with other departments to ensure a seamless customer experience.
- Maintain a positive and supportive work environment.
- Ensure adherence to company policies and procedures.

- Strong leadership skills: Ability to lead and motivate a team to achieve goals.
- Excellent communication skills: Both written and verbal, to interact effectively with customers and team members.
- Problem-solving skills: Ability to analyze issues and find effective solutions.
- People management skills: Ability to coach, mentor, and develop team members.
- Customer focus: A strong commitment to providing exceptional customer service.
- Attention to detail: Ability to ensure accuracy and completeness in all tasks.
- Time management skills: Ability to prioritize tasks and meet deadlines.
- Technical skills: Proficiency in relevant software and systems, such as CRM tools.
- Analytical skills: Ability to analyze data and identify trends.
- Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.

- Bachelor’s degree any major
- Minimum of experience in Customer Service
- Excellent communication skills, both verbal and written, with a strong customer service orientation.
- Detail-oriented with strong organizational and multitasking abilities.

Jam 09.00 sd 19.00 (Libur 1 Hari dalam seminggu)

Uang Kerajinan, Incentive

Bonus dan komisi